Help Scout participated in our very first MITX Up program in 2011. Since their official launch in April of that year, Help Scout now powers 8,000+ support teams in over 140 countries. The software is used and trusted by businesses of every shape and size, including Buffer, Basecamp, Trello, Reddit and AngelList.
The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
In addition to its Boston location, Help Scout has a remote workforce with 53 employees living in more than 30 cities around the world.